Multi-Factor Authentication in Fleet Management | MICHELIN Connected Fleet

Fleet management platforms function as centralised repositories for highly sensitive operational data, encompassing vehicle telematics, driver personnel files, and commercial logistics information. Given the critical nature of this data, its security is paramount.

Multi-Factor Authentication (MFA), frequently referred to as two-factor authentication (2FA), is a fundamental security protocol designed to elevate user access control beyond the inherent vulnerability of a single-factor password. MFA is the industry standard for significantly reducing the attack surface for fleet data by requiring users to verify their identity using two or more separate, distinct identity factors.

Why is Multifactor Authentication Essential in a Fleet Management System?

The operational integrity of a fleet relies directly on maintaining secure access control to its management system. A successful compromise of a single user account can expose several critical data categories, resulting in both operational disruption and regulatory non-compliance:

• Logistics and Asset Tracking: Unauthorised access to historical and real-time GPS data, route plans, and scheduled cargo manifests exposes assets to theft and compromises strategic commercial operations.
• Driver and Personnel Data: Information such as driver licenses, Hours of Service (HOS) records, and sensitive performance metrics are subject to strict privacy regulations, requiring high-level protective measures.
• Financial and Maintenance Records: Exposure of detailed fuel consumption reports, vehicle maintenance histories, and financial transaction data can result in competitive vulnerability or direct financial losses.

Relying exclusively on a simple password leaves an organisation susceptible to account takeover via common attack vectors, including phishing, keylogging, and credential stuffing. MFA is demonstrably effective at mitigating these threats.

How Does Multifactor Authentication Work in Fleet Management?

MFA operates by enforcing verification across a minimum of two separate factor types. Security protocols classify factors into three primary, independent categories:

• Knowledge Factor (Something You Know): Typically the user’s password or a memorised PIN.
• Possession Factor (Something You Have): This involves a physical object, such as a hardware security key, or a registered mobile device used to generate or receive a Time-based One-Time Password (TOTP).
• Inherence Factor (Something You Are): Biometric data used for verification, such as a fingerprint or facial geometry scan.

The requirement for a combination of two or more of these factors - for example, a password (knowledge) and a code from a registered mobile device (possession) - ensures that a malicious actor who successfully steals the password still lacks the secondary, physical factor necessary to complete the login sequence. This procedural barrier is highly effective in preventing the vast majority of unauthorised access attempts and is a critical element of a defensible cybersecurity architecture in the transportation sector.

How to Implement MFA in Fleet Management Software

Implementing Multi-Factor Authentication in fleet management software moves the organisation from a reactive security posture to a proactive defence strategy. It is not an optional enhancement but a required measure for maintaining operational continuity and data integrity in contemporary fleet management.

In MICHELIN's fleet management solutions, you have the option of enabling Multi-Factor Authentication for your individual user profile in your profile settings.

You can also enable Multi-Factor Authentication for all user profiles within your organisation by navigating to the Security Settings page as an Admin.

Here, you can configure in detail the security settings for all associated users - including required password length and characters, password expiry, and how often Multi-Factor Authentication is required.

For detailed guidance on deploying this security feature or to discuss our full suite of secure fleet solutions, don't hesitate to reach out to your dedicated account or customer experience manager, or get in touch.