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As more fleets employ mobile workers, it becomes essential for operators to have tools that enable them to remotely schedule, monitor, track, and analyse the performance of these workers. Mobile workforce management (MWM) is the solution which supports this.

These systems integrate hardware and software applications to facilitate processes such as the scheduling, monitoring, tracking, and performance analysis of mobile workers as they deliver, repair, or maintain services.

Why do fleets use mobile workforce management?

Mobile workforce management provides fleet managers with clear insights into areas of their workforce that were previously difficult to monitor. Historically, when mobile workers left the site, their activities and status would often fall out of the manager’s direct view.

MWM addresses this challenge by linking the communication and visibility gap between on-site and remote employees. It makes interaction with the entire mobile team seamless, thereby improving operational efficiency and ensuring that mobile workers remain engaged and connected. This connectivity not only fosters a sense of belonging, but also reinforces their ability to deliver high-quality customer service.

What is mobile workforce management software?

Mobile workforce management software is a solution designed to simplify the management of mobile teams. It offers mobile workers guidance and flexibility throughout their day, while giving fleet managers the tools to monitor their activities effectively.

Essentially, mobile workforce management software serves as a critical bridge between mobile workers, fleet managers, and customers. It integrates various functionalities, including scheduling, reporting, and tracking. The software also provides real-time communication, ensures access to up-to-date information, and supports invoicing and work order management, ultimately optimising workflow and coordination.

Mobile workforce management solutions from MICHELIN

Effective performance optimisation is key to making informed business decisions. Our solutions allow managers to craft more accurate schedules based on anticipated workloads and provide timely assistance to mobile teams, which in turn enhances customer satisfaction.

At MICHELIN Connected Fleet, we understand the value of mobile workforce management solutions. Our purpose-built software is designed to integrate seamlessly with your mobile workforce, equipping you with actionable insights that ease data-driven decision-making, elevate your business strategy, and boost overall productivity.

With our mobile workforce management tools, you can eliminate the traditional barriers of communication and visibility between mobile and on-site teams. Our solutions streamline these interactions, ensuring smooth workflows and improved efficiency. If you’re interested in discovering how our mobile workforce management solutions can transform your business’s fleet management, then feel free to contact us today.

Let's start our journey together

At MICHELIN Connected Fleet, we always start our journey with you by understanding and identifying your business challenges; this is key so that our recommended solutions and services can be tailored to your operations and business.

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