Accessibility

icon-contact

Contact

icon--phone

Sales

78-headset

Customer service

Blog

icon--login

Log in

How can we help?

Fleet management solutions

Industries

Partners

Insights

We are MICHELIN

Contact us
descartes-logo

KEY SOLUTIONS

  • Job dispatch: Send job updates straight to your drivers’ mobile and let them report on progress

  • Live job tracking: Track job progress and identify where things are not going to plan

  • Estimated Time of Arrival (ETA): Increase the chances of job success and cut turnaround times by providing customers with frequent updates as well as an accurate ETA

MICHELIN Connected Fleet and Descartes

Partnering with MICHELIN Connected Fleet and Descartes integrates real-time job tracking and customer self-service solutions with powerful last-mile logistics insights, ensuring first-time delivery success and enhanced customer loyalty.

white truck driving on motorway

KEY BENEFITS

  • Reduction in Operational Costs: Automating notifications and self-service appointment control significantly reduces inbound customer calls ("where is my order?"), freeing up contact centre staff and reducing administrative overhead.

  • Increased First-Time Delivery Success: Real-time tracking and self-service rescheduling ensure the customer is ready and available for the delivery or service, leading to a substantial decrease in failed appointments and costly redelivery trips.

  • Enhanced Customer Experience & Loyalty: Providing customers with transparency, accurate ETAs, and control over their appointment meets modern expectations, which boosts customer satisfaction (CSAT/NPS) and encourages repeat business.

REQUEST MORE INFORMATION